Emerson
New virtual valve-repair service offers immediate support
The new Remote Assistance service capability (photo) was launched in April to help plant operators immediately respond to industrial valve issues by using augmented reality (AR) technology. The AR technology uses a robust, secure channel certified as ISO 27001-compliant. Valve repairs are advised and guided by this company’s experts as part of its expanding Connected Services portfolio in its Plantweb digital ecosystem. Using a mobile device, plant personnel can securely share their field of view through the AR software as valve experts help troubleshoot and solve valve problems. Step-by-step instructions are overlaid in the field-user’s application to support installation, calibration or repair actions. The Remote Assistance service is available for this company’s valve, actuator and regulator product portfolios, and in some instances, can cover other companies’ products. — Emerson, Marshalltown, Iowa