Endress+Hauser (Reinach, Switzerland; www.endress.com) has inaugurated a new 80,000 square feet state-of-the-art Customer Center in Greenwood, Indiana. This $16-million investment in infrastructure helps to optimize customer support and further underscores Endress+Hauser’s commitment to the U.S. market and its loyal customers in the Americas. Over the past few years, Endress+Hauser has continued to grow its market share in the U.S. and around the world.
“We want to be close to our customers providing the best possible support,” sayss Matthias Altendorf, CEO of the Endress+Hauser Group, adding: “Our investments reflect both our commitment to customers in the process industry and our promise to sustainably generate outstanding value for them.”
In the last 5 years, Endress+Hauser will have invested approximately $150 million into its U.S. operations alone in order to expand its flow, level, pressure, analytical and temperature manufacturing capabilities, as well as investments in support structures, projects, services and training organizations. This figure does not include expenses related to the recent acquisitions of SpectraSensors, Inc. and Kaiser Optical Systems, Inc., both specialized in advanced analyzer technology.
Added value for customers includes Endress+Hauser’s customer training program and also multiple PTUs (Process Training Units) nationwide. To help customers keep up with today’s challenges, Endress+Hauser’s new Customer Center is suited to greet visitors with a certified training facility with multiple classrooms and its largest yet PTU controlled by Rockwell Automation’s PlantPAx system for real-world process simulation with over 120 measuring points.