Alfa Laval AB (Lund, Sweden) has signed a global collaboration agreement with Microsoft to develop a suite of innovative digital tools for facilitating service and maintenance of Alfa Laval plate heat exchangers. By using data intelligence and AI, the services will enable customers to assess the need for service through digital interaction Alfa Laval.
The tools combine Alfa Laval’s extensive service know-how with Microsoft’s software, data and AI expertise and will enable customers to make self-assessments to determine if and what services are needed. The service will also give sustainability advantages, as estimates show that up to 2.5 percent of the world’s CO2 emissions could be prevented if heat exchangers currently installed in industrial processes were simply cleaned and maintained properly.
“With this agreement we are able to create unique customer value with high availability. We can ensure that our heat exchangers are working optimally and maximize customer uptime, which is beneficial for both customers and the environment,” says Thomas Møller, President of the Energy Division.